We listen to our customers. We are constantly improving our products to bring you the best value we can. We work hard to deliver great bikes at the best price and hope you agree -- so much so that all of our products include a 30-day satisfaction guarantee. We believe that our products speak for themselves and want to give you a chance to find out for yourself.
So if you are not satisfied with your purchase for any reason, you have up to 30-days from the date of purchase to return your Citizen Bike for a full refund.
Shipping bikes is expensive, though, so we do have a one limitation: we are unable to reimburse the shipping charges. Selling our bikes direct to you does require sending them by ground delivery. Though we try to offer the fairest prices we can for ground shipping, we cannot offer free shipping or refund shipping charges. It's another way we try to guarantee the best value.
We also believe that you want to get a lot of enjoyment out of your new bike. Therefore, we also offer a 1-year warranty on our bikes. Please read the details on our FAQs and Policies page.
Because we only offer our bikes direct, we're able to pass along all of the savings to you. But we're also able to do things differently. Unlike what you should expect from purchasing a bike online, we're quite the opposite. We're not slapping a label on a box and tossing it into a truck. Your bike is prepared to order, customized and packed for shipment, right here in the USA at Citizen HQ. We'll add and attach your accessories, tune it all up, and carefully pack your bike for safe travels to you.
Your bike is tuned and setup with the same level of care and attention you'd get from your local bike shop. Because we can pack the bikes folded and fully assembled, your bike will arrive to you ready to ride...and prepared with love.
Our customers have shared some of their stories and pictures of their experiences and adventures with their Citizen folding bikes from around the world. Take a look at a sampling of some of the feedback we've received.